Data Deletion Instructions

To delete your account from the dashboard, follow these steps:

• Log in to your TryGrovia account.
• Navigate to Settings.
• Select the Account tab.
• Scroll to the Danger Zone or Account Deletion section.
• Click Delete Account.
• Read the confirmation message carefully — deletion is permanent and cannot be undone.
• Confirm your decision by entering your password or completing the required verification.
• Your account deletion request will be submitted and processed.

Self-deletion from the dashboard may be available depending on your account version or subscription plan. If this option is not visible in your account settings, it will be made available in a future update.

In the meantime, you can request account deletion by contacting us directly using the instructions in the next section.

Send an email to contact@trygrovia.com with the subject line: Account Deletion Request

Please include the following information in your email to help us verify your identity and process your request efficiently:

• Your registered email address associated with the TryGrovia account.
• Your company or business name (if applicable).
• A brief description of your reason for deletion (optional — this helps us improve our Services).
• Any additional information that may help us identify your account.

To protect the security of your account and data, we may request reasonable verification of your identity before processing a deletion request. This may include verifying your email address or account ownership.

We will not process deletion requests that we cannot reasonably verify. We reserve the right to decline requests where identity cannot be established to a reasonable standard of certainty.

If your TryGrovia account belongs to an organization or is managed under an Agency or multi-Workspace plan, deletion of the account may require approval or initiation by the Workspace Owner or authorized account administrator.

Individual team members do not have the authority to request deletion of an organizational account or its associated data. Such requests must be submitted by the Workspace Owner or an authorized representative of the organization.

The following data associated with your account will be deleted or permanently anonymized:

• Your account becomes inaccessible and login is permanently disabled.
• Your personal profile information (name, email, phone number, business details).
• CRM data, leads, contacts, and pipeline records stored in your account.
• Campaign data, marketing assets, and campaign history.
• WhatsApp conversation metadata and automation settings. Please note that message content processed through Meta's WhatsApp Business API may remain subject to Meta's own data retention policies, independent of TryGrovia.
• AI interaction history and generated content, where technically feasible and subject to applicable legal retention requirements.
• Uploaded files, images, documents, and brand assets.
• Business settings, Workspace configurations, and preferences.
• Team member associations and access permissions.
• Review management data and collected reviews.
• Your personal information will be deleted or anonymized where technically feasible and legally permissible.

If you have an active paid subscription at the time of your deletion request, your subscription will be cancelled. You will retain access to the Services until the end of your current billing period, after which your account and data will be permanently deleted.

No refunds will be issued for unused portions of the current billing period, in accordance with our Refund Policy.

We may retain information where necessary for the following purposes:

• Legal compliance: To comply with applicable laws, regulations, and legal obligations.
• Tax records: To maintain financial and billing records as required by tax authorities, including GST compliance.
• Fraud prevention: To prevent, detect, and investigate fraudulent activity or abuse of our Services.
• Security investigations: To support ongoing security investigations related to your account or platform integrity.
• Dispute resolution: To resolve any open disputes, complaints, or claims related to your account.
• Enforcement of legal rights: To establish, exercise, or defend legal claims.
• Contractual obligations: Where retention is required to fulfill obligations under existing agreements.

Information retained for the purposes described above will be kept only for as long as necessary to fulfill those specific purposes, and will be securely deleted or anonymized once retention is no longer required.

Billing and transaction records may be retained for up to 7 years or as otherwise required by applicable tax and financial regulations.

Any information we retain after account deletion will be securely stored, access-controlled, and used solely for the purposes described above. It will not be used for marketing, profiling, or any other commercial purpose.

Deleted information may remain in encrypted backup systems for a limited period before being permanently overwritten in the normal course of our backup rotation and disaster recovery procedures.

Such backup copies are not accessible for regular use and will be overwritten in accordance with our standard backup retention schedule. This is a standard infrastructure practice consistent with industry norms.

Anonymized or aggregated analytics data derived from your usage of the Services may be retained after account deletion. This data cannot be used to identify you individually and is used solely to understand platform usage patterns and improve our Services.

Verified account deletion requests are generally processed within 30 days of receipt and identity verification. We strive to process verified requests as quickly as reasonably possible.

Where applicable law requires a shorter processing timeframe, we will comply with the applicable legal requirement.

We will send you a confirmation email once your deletion request has been verified and initiated. A final confirmation will be sent once the deletion process is complete.

If you do not receive an acknowledgement within 5 Business Days of submitting your request, please follow up with us at contact@trygrovia.com.

In some cases, processing may take longer than 30 days due to:

• Identity verification requirements.
• Open disputes, investigations, or legal holds associated with your account.
• Technical complexity related to large volumes of data.
• Legal obligations that require additional review.

If your account is subject to an ongoing investigation, litigation, regulatory inquiry, or legal hold at the time of your deletion request, processing of the deletion may be delayed or suspended until the relevant matter is resolved.

TryGrovia will notify you if a legal hold affects the processing of your deletion request, to the extent permitted by applicable law.

If you have connected third-party services to your TryGrovia account, you may need to separately manage data deletion or disconnection with those providers. Examples include:

• Meta (Facebook/Instagram): Disconnect your Meta Business account and manage your data through Meta's privacy settings.
• Google: Disconnect your Google account and manage associated data through Google's account settings.
• WhatsApp Business API: Your WhatsApp Business account is maintained by Meta. Deleting your TryGrovia account does not delete your WhatsApp Business account or data held by Meta.
• Payment processors: Transaction records held by payment processors are governed by their own data retention policies. Contact your payment provider separately if you wish to request deletion of payment records.

TryGrovia is not responsible for data held by third-party providers in connection with their own services. Each third-party provider is an independent data controller with its own privacy policy and data deletion procedures.

We encourage you to review the privacy policies of any third-party services you have connected to your TryGrovia account.

Once your account deletion is completed, your account, data, and all associated content are permanently removed and cannot be recovered. TryGrovia is unable to restore deleted accounts or recover deleted data.

If you wish to use TryGrovia again after deletion, you will need to create a new account. Historical data, CRM records, campaigns, and settings from your previous account cannot be transferred or restored to a new account.

Before submitting a deletion request, we recommend:

• Exporting your CRM data, contacts, and campaign records from your account dashboard.
• Downloading any files, assets, or documents you wish to retain.
• Cancelling any active integrations or third-party connections.
• Reviewing your subscription status and any outstanding billing obligations.
• Ensuring that any team members or co-administrators are aware of the deletion.

If you are considering deletion due to a specific issue, billing concern, or feature limitation, we encourage you to contact us at contact@trygrovia.com before proceeding. Our team may be able to help resolve the issue or offer an alternative solution.

Website: https://trygrovia.com

Email: contact@trygrovia.com

Email: contact@trygrovia.com

Subject line: Account Deletion Request

We aim to acknowledge all deletion requests within 2 Business Days and complete verified requests within 30 days.

For more information about how we handle personal data, please review our Privacy Policy at https://trygrovia.com/privacy-policy.